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"Emergency department fail"

About: Geraldton Hospital / Emergency Department

(as the patient),

I have diagnosed chronic illnesses and live with a certain degree and kind of pain daily. Over the last week I had two episodes of sharp and sudden agony where I thought I was going to die. Both times woke me and I couldn't even cross the room to get to a phone. 3rd time it happened during the day, also included vomiting, diarrhoea and passing out. I called an ambulance. The medics were great, failed to get blood because my veins are bad but did everything really well.

We got the hospital ED and I recall it wasn't busy. I was told to do a urine test when I could and left alone for 2 hours. I finally did the urine test and told a nurse to test it while I got my things together, I was leaving. It seemed the nurse was confused and said the dr should have seen me already, did they say I could leave. I said I've seen no one, I am leaving as the pain abated like it has every time. I then overheard the dr who should have seen me and another dr in the nurses station arguing about why I wasn't seen, apparently I was ‘missing from my bed’ I.e doing the pee test I was told to do, and my nurse knew where I was. So the dr seemingly skipped me and marked me as complete or whatever. I then heard them continue with the other dr because it sounded to me clearly like no one wanted to see me. Finally the dr came over, looked at my obs screen did a brief and shallow verbal history, and acknowledged I seemed ‘fed up’ . I said I was, and I feel I'm not being taken seriously because my chart says chronic illnesses in the same region as the new pain. Not one staff member did any kind of physical exam. I told them honeslty I thought I was dying, I felt I was given sympathetic looks, a skipped dr visit and no exam, or any looking into anything I'd said or shown.

I was told to come back in if it happens again. Why would I?

I limped to a taxi, suffered discomfort all night, and almost 24 hours later I could hardly move because there is something not right and no one even attempted an investigation.

Listen to people with chronic illness, it takes agony for us to bother attempting to seek help, and we know what is normal for our already horrible day to day experience. I believe if we say its not right, we know what we are talking about.

I'm disgusted, and scared because I can feel its all wrong and based on my experience am worried that I have to die before someone takes my concerns seriously.

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Responses

Response from Didi Bower, Acting Regional Manager Patient Safety & Quality, Safety and Quality, WA Country Health Service 15 months ago
Didi Bower
Acting Regional Manager Patient Safety & Quality, Safety and Quality,
WA Country Health Service
Submitted on 17/01/2023 at 3:31 PM
Published on Care Opinion at 3:31 PM


picture of Didi Bower

Dear Sprouts,

Thank you for sharing your story on Care Opinion.

I was very sorry to read of your experience and would like to apologise most sincerely that you left feeling that we had not assessed you thoroughly or taken your concerns seriously. I would like to be able to fully investigate your concerns and ensure that Geraldton Hospital is fully supporting you in managing your significant health challenges.

I would be grateful if you would consider speaking with me so I can listen to your story in more detail and from there, coordinate how best to support you. My name is Didi Bower and I am the Acting Regional Manager Patient Safety & Quality. You can contact me on (08) 9956 2279 or you can email me Didi.Bower@health.wa.gov.au

For immediate assistance I would like to share with you a process we have at the hospital called Aishwarya’s CARE Call. You may notice in our ED, posters about Aishwarya’s CARE Call, which is a 1800 number for patients, carers and families to raise their concerns if they or someone they care for is getting sicker. In the Midwest, no matter what hospital you go to this number is 1800 316 729 or you can find out more here at: WA Country Health Service - Aishwarya’s CARE Call

I do hope to hear from you soon.

Kind regards

Didi Bower

Acting Regional Manager Patient Safety & Quality

WA Country Health Service – Midwest

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