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No pain relief for hours

Posted By runningzf89

"No pain relief for hours"

About: Pemberton Hospital / Emergency Department

(as the patient),

I was not given any pain relief until 6+ hours after admission in Pemberton Hospital on a public holiday late last year..also recall I was told don't call the nurses bell and be patient and wait for my pain reliever drugs for severe pain relief I believe I was repeatedly told by a nurse.I had just broke 3 bones in my ankle+ severe ankle fracture.. Major point was absolutely no ambulance volunteer drivers were available for transfer of me being the patient to a different hospital... very disappointed & it seems to me a most totally unreliable ambulance service in Western Australia, which I feel is absolutely totally horrific and shocking to the core in Australian hospitals in today's day and age and absolutely bloody way beyond unbelievable in my eyes ...left me beyond gobsmacked!!!! Absolutely cannot believe how this is supposedly the norm in Pemberton Hospital WA .. is this how people are treated in Pemberton Hospital and we're just supposed to be putting up with what I believe is poor treatment of human beings.. absolutely dialibiolical, in my opinion !!! I feel beyond words!!! 

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Responses

Response from Daniel Mahony, A/Operations Manager, West Kimberley, WA Country Health Service - Kimberley 15 months ago
We have made a change
Daniel Mahony
A/Operations Manager, West Kimberley,
WA Country Health Service - Kimberley

I manage the Derby and Fitzroy Crossing Hospitals.

Submitted on 27/01/2023 at 3:48 PM
Published on Care Opinion at 4:42 PM

picture of Daniel Mahony

Dear runningzf89,

Thank you for taking the time to provide feedback of your recent experience at Pemberton Hospital. I am sorry to hear about your broken ankle and the events that occurred, it must have been very distressing and frustrating.

Pain management is a key part in the treatment of a broken ankle, you should not have been told to not press the call bell. Our Director of Nursing/Health Service Manager (DON/HSM) has discussed your feedback with staff and reinforced our code of conduct.

WACHS has also implemented Aishwarya’s Care Call where by any patient or caregiver can call a member of the Executive when they feel they may be getting sicker or not receiving appropriate care. We will ensure the Aishwarya’s Care Call posters and flyers are visible in every emergency bay in Pemberton to enable consumers to escalate at the time if they feel their concerns are not being heard or considered.

If you would like to discuss your concerns further, please contact DON/HSM, Paige, on 0407 755 962.

Thank you for taking the time to provide feedback and I wish you a speedy recovery.

Regards

Dan

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