Recently I had to attend ED with my child who had quite a severe break to their arm. When we were triaged and sent to the "Fast Track" side to wait to be seen, my child was absolutely freezing. I imagine part of it was shock and also they had damp clothes on and was sitting in the Air Conditioning. Tracy a beautiful PSA saw this and immediately offered my child a blanket to warm them up. An hour later we were finally put through to have an x-ray that Tracy escorted us to. Tracy made my child feel secure and had such great empathy. After the x-ray was done my child was walking back to fast track and suddenly was very nauseous. Tracy acted quickly to get a sick bag and then escorted us to a bathroom and helped us sort them out.
Tracy then continued to check on us the for the next 5 hours my child was sitting in ED. In those 5 hours we had not been seen by a Dr at all, or given any explanation or information as to what was happening. Finally we were given a bed just before Midnight. Only to be seen by a Dr that I believe had no information about what was happening nor had they even seen the x-ray. Finally my child was offered something to eat and some pain relief. My child hadn't eaten since 4pm because we were told to fast incase they needed surgery. So the food my child was given was their last meal before they had to fast because they did indeed need surgery the following morning.
If it wasn't for Tracy I think I would have felt very unseen. She made sure we were as comfortable as she could make us, and just a quick hello made the difference.
The amount of time we had to wait to get any information however, I felt was unacceptable, as a Student healthcare worker myself even if we're just given an update as to what was happening so that we did not feel forgotten I believe would have helped, but no one said anything.
"Amazing Help by the PSA"
About: Bunbury Hospital / Emergency Department Bunbury Hospital Emergency Department Bunbury 6230
Posted by rindercella (as ),
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Update posted by rindercella (a parent/guardian) 14 months ago