"Hospital care for children and unclean room"

I believe a nurse who was caring for our young child was rough and impersonal with them. I felt they treated my child like a patient and not like a human being or a child. Time came to give our child oral painkillers and I recall the nurse insisted on waking them up, turning the lights on and slapping them on the back yelling wake up, wake up! I stepped in and told the nurse to stop and gave our child the medicine instead. I believe this hospital was supposed to replace the need for private admission patients because the care was supposed to be the best. It was a public holiday and I got the impression most nurses didn't want to be there!

Myself and my child were moved rooms at 2am into a room that it seemed hadn't been cleaned. It smelt like stale urine. The following day I got conjunctivitis and a glue ear which I put down to the cleanliness of the room. I asked the nurses for saline for my eyes which they obliged, I believe they knew the room wasn't clean but didn't action anything. I also moved the furniture for the one nurse that night. I complained about moving rooms to a day nurse and I felt they curtly told me there were only two nurses on the nightshift and they're doing their best. I responded that I had moved furniture for them so where do I put my timesheet in? Absolute joke, in my opinion.