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"My mum's visit to RACE"

About: Joondalup Health Campus / Rehabilitation and Aged Care Public Ward

(as a relative),

My mum recently had an appointment at RACE in the Joondalup Hospital. When we arrived we were greeted by a very friendly clerk and before we could sit down a lovely nurse called us in. We were there for 3hrs ,which flew by, because mum was visited in the one room by the nurse (initial consult), followed by a doctor, physio, a social worker and the nurse to draw bloods.

Everyone we saw were so kind and gentle with mum and treated her as if she were their own mother. They were so caring and gentle with her and listened carefully to her problems. There was no feeling of being rushed or of just being a faceless patient. Mum was asked by everyone she saw if she had more questions or if she needed more help. It was a privilege to be there to see them work as a well coordinated team. They all showed mum the respect and love for the elderly.  Thank you so much for looking after my mum.

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Responses

Response from Dr Kevin Hartley, Director of Medical Services, Joondalup Health Campus 14 months ago
Dr Kevin Hartley
Director of Medical Services,
Joondalup Health Campus
Submitted on 7/02/2023 at 12:20 PM
Published on Care Opinion at 12:36 PM


Dear papagp34,

Thank you for sharing your mum’s experience.

The Ramsay Way guides our people to achieve their best every day and I am delighted to read that this was your mum's experience when she recently attended the Rapid Access Care for the Elderly (RACE) clinic.

Positive feedback builds a sense of pride, and I will make sure that the team receives your feedback.

Thank you so much and I wish your mum all the best.

Kind Regards

Kevin Hartley

Director of Medical Services

Joondalup Health Campus.

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