"Inappropriate attitude from staff about patients"

I attended ED at JHC at the beginning of January, whilst being triaged a patient who I feel was obviously very distressed and possibly experiencing psychosis, was screaming, the nurse triaging me rolled their eyes and said, "as you can hear, we have some spicy patients today." They chucked to themselves.

I felt this was extremely inappropriate, and then they let out a loud sigh, "I should probably check I'm not needed, as they are losing their ****." They walked off and I heard them and, I believe, other nurses telling the patient to shut up. I feel this is really disgusting behaviour. This patient was to me, clearly in a great deal of distress and the treatment they were experiencing made me feel sick. I believe staff need to show some empathy to these patients!