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"Medication madness"

About: Peel Mental Health Service (Adult)

(as the patient),

I was transferred to the care of Peel Mental Health following a hospitalisation which temporarily hindered my mental health. I was treated by a doctor who saw me for 3 years. I must have had a dozen case managers who just couldn’t hold down a position. Getting use to new people was absolutely detrimental to my already deteriorating health.

I felt I was not taken seriously at all, which made me so upset and infuriated. I was put on at least 15 medications which made me feel even worse. Every time I would call my case manager, I would talk to reception who I felt were extremely rude. By this point I had had enough and asked for my file to be transferred to somewhere closer which they rejected and repeatedly turned down. I had to beg them to transfer it in which it was still in the process after 3 weeks of begging.

I had really lost faith in the system and felt extremely let down by this experience. I live with a chronic pain disorder on top of this and nothing has been done about how I’m feeling after repeated asking for psychology. I feel they will never give me the time of day and will not even review my medications after multiple phone calls made to them explaining and pleading that I need different medication. I am absolutely distraught about the “care” I received at Peel Mental Health. The behaviour I had witnessed I felt was in the extreme. I felt as if I was in a nightmare that I couldn’t wake up from and felt as if I was being held hostage to this terrible, terrible practise. I am appalled. 

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Responses

Response from Kath Smith, Executive Director, Rockingham Peel Group, South Metropolitan Health Service 15 months ago
Kath Smith
Executive Director, Rockingham Peel Group,
South Metropolitan Health Service
Submitted on 6/02/2023 at 5:35 PM
Published on Care Opinion on 7/02/2023 at 9:57 AM


picture of Kath Smith

Dear babydollxx0

Thank you for raising your concerns about your care, including medication management at Peel Community Mental Health service.

I am sorry about your experience of a lack of continuity of case managers. I can assure you, that maintaining continuity of both doctors and case managers is recognised as a priority within our service, it is likely that you have had contact with several staff filling in for vacancies and illness which has contributed to your experience.

I am concerned about the issues you have raised especially in respect of your medication. As care opinion is anonymous, I strongly encourage you to contact Anthony Collier, MH Service Co-Director on 65574811, who will arrange for you to have your medications reviewed by a Consultant Psychiatrist.

Your experience at reception is also of concern and details of your experience can be given to Anthony Collier, who can then escalate to our Administration team.

Once again thank you for bringing these issues to our attention.

Kind regards

Kath Smith

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