I used MHERL during a mental health crisis. The phone was answered with what I felt was a terse introduction and I was unsure of what to say but I explained why I was calling anyway. The person on the other end of the phone seemed baffled that I was calling MHERL and I felt they fobbed me off to make an appointment with my GP (or the ED if I felt unsafe), which is fine but I could have thought of that myself. Also suggested was using mindfulness apps and breathing exercises which I have obviously done before and I wouldn’t be calling MHERL if those techniques had worked. I have used 'listening services' such as the Samaritans before and I thought MHERL would be better considering it purports to give advice. Perhaps I’m misunderstanding something?
In my opinion, if a person is capable of finding the phone number for MHERL online then they are capable of googling the advice MHERL gives and it is advice I believe many people with mental illnesses have heard countless times before. Again, I may be misinterpreting the purpose of MHERL but regardless of the seemingly unhelpful advice given I felt very unwelcome on the phone and the person I spoke to I recall was quick to say goodbye.
"Mental health advice"
About: MHERL - Mental Health Emergency Response Line MHERL - Mental Health Emergency Response Line Bentley 6102
Posted by correspondencexh78 (as ),
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