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"Getting Covid for the 1st time"

About: Prince of Wales Hospital / ASB 3S - Community Management Centre

(as the patient),

I received a deceased donor kidney transplant after previously going into kidney failure and dialysis. Through my donor and the care I received throughout from Prince of Wales Public, my life was saved. To respect that I treated covid seriously and received 6 vaccinations prior to contracting covid at a family wedding.

When I sadly tested positive I notified my renal team. Within an hour Kevin from the Community Management Centre was calling me and within 20mins of that, a courier was dropping off a pulse oximeter at my home! They then helped organise 3 days of IV remdesivir at POW Public and continued to check in on me at least twice a day for the next week. In addition they took care of my mom as well who had also contracted covid at the wedding and with whom I was temporarily staying, even though she was outside their health district.

Susan, Phillipa, Bronwyn, Regina and Jonathan (etc!) took incredible care of us and made us feel looked after and safe as well as medically monitored. This team/initiative truly represents NSW Health's 'Elevating the Human Experience' program. Their service saves the use of in-hospital beds without compromising top notch medical and nursing care.  They deserve continued and increased funding in my care opinion. My mom and I are so grateful, thank you.

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Responses

Response from Justin O'Hare, Co-Director CCVH Program, CCVH, Prince of Wales Hospital 12 months ago
Justin O'Hare
Co-Director CCVH Program, CCVH,
Prince of Wales Hospital

Nurse Manager

Submitted on 20/04/2023 at 10:28 AM
Published on Care Opinion at 11:59 AM


Hello The Kidney Coach,

Thank you for your wonderful feedback with the Community Management Centre (CMC).

The CMC staff provide a high standard of care supporting patients at home whilst isolating at home with COVID-19.

It is evident in your post that your positive interactions were with the team as a whole highlighting the teams representation of the human experience in health care.

Your kind words have been passed to the team and those staff members named.

Thank you and I hope you have recovered well.

Kind regards

Justin O'Hare

Nursing Co-Director

ESCM, POWH

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