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"Public elective surgery complications"

About: Sir Charles Gairdner Hospital / Surgical Services

(as the patient),

I received elective surgery multiple times at the recommendations of my GP and surgeons. The surgeries consisted of septoplasty, rhinoplasty and a bone graft. The surgeries each had their own complications due to ENT and cosmetic surgeons being unavailable at the same time and date. This was after waiting for over three years on the waiting list. Due to this the surgeries were split in 2 (septoplasty) then (rhinoplasty). The complications arose from this as I understand one surgeon admitted they had not performed these procedures previously and "undid" some of the work of the ENT surgeon that they had tried his best to reprimand.

The surgery was unsuccessful as my nose flared and sank post surgery, recovery lead to bouts of allergies and hay-fever as well as chronic dry nose. The third surgery was conducted to lift the nostril which also failed and has lead to multiple issues particularly bleeding nose, chronic dry nose and allergies. The bone graft that was put in my nose was torn out while the stitches were removed, part of it is now stuck inside of my nostril and scarred over leaving a large bump in my nose.

SCGH seemingly refused to follow up with me post surgery, which has lead me to depression and anxiety about what to do next. In my opinion, Sir Charles Gardiner Hospital should be ashamed for the process they put me through that I am almost sure was not conducted correctly.

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Responses

Response from Jodi Graham, Executive Director, Sir Charles Gairdner Osborne Park Health Care Group 14 months ago
Jodi Graham
Executive Director,
Sir Charles Gairdner Osborne Park Health Care Group
Submitted on 15/02/2023 at 1:49 PM
Published on Care Opinion at 1:49 PM


picture of Jodi Graham

Dear memberfs94,

Thank you for reaching out to share your story regarding the treatment you received at Sir Charles Gairdner Hospital (SCGH). I am sorry to read that your operations were unsuccessful in resolving your underlying issues.

I am very sorry to hear that the surgery hasn’t given you the results you expected and that follow up wasn’t scheduled. As a health service, we undertake many different strategies to reduce the risk of our patients developing complications following surgery and I am sorry that your experience with the Sir Charles Gairdner Hospital has left you feeling depressed and anxious about what to do next.

The feedback you have provided me is taken very seriously. I would like the opportunity to review your situation further and to provide you with a full investigation and the support that you require. Should you agree, I encourage you to contact our Consumer Liaison Service (phone: 6457 2867 or email: CLS@health.wa.gov.au).

Once again thank you for getting in touch with us and do hope that you will make contact with our service.

Warm Regards

Jodi Graham

Executive Director, SCGOPHCG

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