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"Triage chair"

About: Casey Hospital / Emergency Department

(as a service user),

Patient comes into a full emergency department with trouble breathing, in pain unable to move only due to pain. After being seen in triage had no choice but to sit on the triage chair only to be told to get off the chair by the triage nurse with seemingly no empathy but with what I felt was attitude and disrespect.  In my opinion, rushing a patient off the chair in pain and having trouble breathing is a disgusting move by a nurse. Ended up on the hospital floor with other patients with not enough care staff attending to patients with long wait times.

I believe the government should have got this hospital issues sorted alter all this pandemic times. I feel this is totally a disgrace.

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Responses

Response from Care Opinion Australia 14 months ago
Submitted on 20/03/2023 at 5:12 PM
Published on Care Opinion at 5:15 PM


This response has been published by Care Opinion Australia on behalf of Monash Health.

Dear Patient 1000,

Thank you for your email and for sharing with us your experience in our Emergency Department at Casey Hospital. We are sorry we did not meet your expectations during their time in the ED and thank you for providing us the opportunity for reflection.

We take all feedback about our services very seriously and comments received enable us to review practice and improve the care and services we provide. If you/the patient would like further discussion and a review of the care, please contact our Consumer Relations Coordinator at Casey Hospital during business hours on 8768 1465 or via email at feedback@monashhealth.org.

Kind regards

Monash Health

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