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"Visit to Sydney Eye hospital Emergency"

About: Sydney / Sydney Eye Hospital / Emergency Department

(as the patient),

Attended Sydney Eye Hospital with a foreign body in my eye. Having tried to solve it over the last few days I wanted professional help to sort it. As I have had other unrelated issues with that eye in the past I was careful about who I wanted to deal with it.

Having attended Emergency departments in the past I had no expectation it would be a short experience.

On arrival I was greeted by someone at the door who organised me to see the Triage nurse straight away. The nurse did a brief examination then a simple procedure which ended up clearing the foreign body which had become lodged under my eyelid.

Despite me feeling it had been dealt with I was asked to also see the nurse and doctor to ensure there were no other complications. I saw each of these in turn to check my eyes and general health. The doctor checked for any damage to the eye. Everyone I had dealings with were very thorough and professional. I only waited about 10 minutes between seeing each of them.

I commend the staff at the hospital and feel lucky we have a system that has such professionals and provides such good medical treatment.

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Responses

Response from Jonathan Magill, Director of Nursing and Support Services, Nursing, Sydney Hospital/Sydney Eye Hospital 2 years ago
Jonathan Magill
Director of Nursing and Support Services, Nursing,
Sydney Hospital/Sydney Eye Hospital

Manages and leads the Nursing and Support Services

Submitted on 19/02/2023 at 8:15 PM
Published on Care Opinion Australia on 20/02/2023 at 10:53 AM


Dear marchhk86

Thank you for sharing your positive experience following a recent visit to our Emergency Department.

It was wonderful to hear how you were treated in a timely manner by all members of our healthcare team.

I will be sure to pass on your commendation to the staff.

Regards,

Jon Magill

Director of Nursing and Support Services

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