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"Wonderful staff at Fiona Stanley Hospital"

About: Fiona Stanley Hospital / Emergency Department

(as a parent/guardian),

We presented at Fiona Stanley Hospital Children's Emergency Department last night, my school-aged boy had fallen off a playground platform  and landed on his head. The triage staff were very welcoming, approachable and friendly with both of us. We were immediately taken into ED, where we were greeted by more friendly and attentive nurses and doctors. All of the staff were attentive, kind, approachable and wonderful with our son throughout our 17 hour stay. The doctors and nurses were great at communicating what was happening and what to expect. The ED department was fresh, clean and well organised. The children's decor was appreciated to help my son relax, and he especially enjoyed the TV in ED room to entertain him for many hours while lying flat and still in his neck brace. We would like to thank all of the staff at Fiona Stanley that cared for us.

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Responses

Response from Neil Doverty, Executive Director Fiona Stanley and Fremantle Hospitals Group, South Metropolitan Health Service 14 months ago
Neil Doverty
Executive Director Fiona Stanley and Fremantle Hospitals Group,
South Metropolitan Health Service
Submitted on 15/02/2023 at 2:30 PM
Published on Care Opinion at 2:42 PM


picture of Neil Doverty

Dear Satisfied parent,

Sorry to read of your little one’s playground accident – I know that it would have been a scary experience for you which makes your compliment all the more meaningful. I was especially happy to read of the positive communication you received – a particular focus area of ours at the moment.

Please be assured that I have drawn the attention of the Emergency Department Executives to your compliment and ask that they share with our wonderful and hard-working floor staff.

I hope your little one has since recovered well.

All the best,

Neil Doverty.

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