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Personable care

Posted By Mgi23

"Personable care"

About: King Edward Memorial Hospital / Community Midwifery Program

(as the patient),

I had my first baby using the MGP services at KEMH. 

I had Maddy looked after me though the pregnancy and then Celeste and Jacinta during labour and after care. These 3 women had passion, care and were very competent to provide us with the support we needed as a first pregnancy and parenthood. 

During labour, I felt so supported and encouraged by the midwives. They worked closely as a team with the doctors. The doctors only intervening if needed. I am normally an anxious person, I felt confident and calm during labour and I believe that the quality of staff at KEMH was a contributing factor. 

We loved having the continuity of care at home, it felt personable. We’ve learned a lot in all those visits. 

The experience was fantastic and I would recommend their services. It was very good to see the same person throughout the pregnancy and to have access to your midwife a phone call away. 

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Responses

Response from Barbara Lourey, Nurse Midwife Co-Director, Obstetrics and Gynaecology Directorate, Women and Newborn Health Service 2 years ago
Barbara Lourey
Nurse Midwife Co-Director, Obstetrics and Gynaecology Directorate,
Women and Newborn Health Service

Submitted on 20/02/2023 at 5:46 PM
Published on Care Opinion Australia at 5:58 PM

picture of Barbara Lourey

Dear Mgi23,

Congratulations on the birth of your new baby and thank you for taking the time to provide us with your feedback. It is heartening to read that you received such a high standard of care and support from the staff who guided you through your pregnancy and birthing journey.

We are extremely proud of the level of commitment our Midwifery Group Practice (MGP) team bring to their roles and they are always delighted to receive recognition such as yours from women and their families. It is lovely to hear that you were able to get the support you needed from our MGP team, and that you received the same level of support during your recovery at home.

I am happy to hear that your experience with the midwifery and medical teams in hospital were also positive and that you and your baby were well looked after. Our staff are committed to this service, and this is a true testament to the collaborative approach we undertake with women to achieve such positive results.

I will ensure your feedback is provided to Maddy, Celeste, and Jacinta.

Once again, thank you for providing us with this great feedback. I wish you and your family all the best for the future.

Barbara Lourey

Nurse Midwife CoDirector

Obstetrics & Gynaecological Directorate

Women & Newborn Health Service

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