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"Feeding and care"

About: King Edward Memorial Hospital / Maternity

(as the patient),

I spent 6 days on the ward when my baby was not gaining weight and was jaundiced. 4 days in their jaundice had reached levels that required phototherapy. The midwife placed them in their open cot with just their nappy on and turned the light on. After approx 6 hours I felt as if my baby was not maintaining their temperature and requested they be put in an incubator which was quickly organised by the midwife. At midnight that night approximately 12 hours after my baby was placed under phototherapy the night shift midwife woke me up and told me that the lights had not been correctly turned on and that the last 12 hours of phototherapy would not have done anything to help their jaundice.

We were obviously having difficulty feeding as my baby wasn’t gaining weight so it was suggested I express and feed them bottles so they could have measured amounts (as I want to breastfeed).

3 hours would come around and I would try and wake my baby and feed them EBM with great difficulty sometimes taking longer than 30 minutes and not being able to get them to finish the bottle. When telling multiple midwives that it was taking that long and I was struggling to get them to drink their bottles I was often told it should take approximately 5 minutes for my baby to finish the bottle and to keep trying to force them to drink the EBM. I then would ask for the midwives to be present for a feed to which they would agree but would never come back in time even if I pressed the call button. Sometimes it would take 20/30 minutes for them to come.

After not having any help with trying to feed my baby I pleaded for hospital staff to let me take them home where I believed I would have more help from my fiancé and family at home. We were sent home with scales to monitor their weight. 2 days after we went home I had the home visiting midwife arrive at the perfect time - my baby was due a feed. Finally someone to watch them feed. The midwife spent some valuable time with us and agreed that my baby wasn’t feeding well and couldn’t get my baby to drink their bottle either. The midwife gave us a few other suggestions on how to feed them.

That afternoon the midwife called me and said after discussing our situation with some colleagues suggested we take my baby to another hospital. The next morning I decided I would take them to the other hospital as I felt that they were not getting enough milk and was not producing wet nappies. My baby was assessed and transferred to my local hospital as they felt that they could provide the same amount of care just closer to my home.

I finally felt heard and my baby ended up spending 2 nights in the special care nursery with the most amazing people looking after them. They were fed via NG tube while they had a great big sleep and the nurses worked with them to get them sucking their bottles.

I wish I had been heard in the early days as I feel it would not have taken so long to get my baby to feed.

Since coming home I have had 2 appointments at the breastfeeding centre with Sandra where her help and advice has been invaluable and I am now exclusively breastfeeding with great weight gains.

I really hope that by sharing my experience it can at least help one other mum to not go through what I did.

Some sort of follow up would also be appreciated.

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Responses

Response from Diane Barr, Executive Director, Women and Newborn Health Service, North Metropolitan Health Service 13 months ago
Diane Barr
Executive Director, Women and Newborn Health Service,
North Metropolitan Health Service
Submitted on 7/03/2023 at 4:52 PM
Published on Care Opinion at 5:19 PM


picture of Diane Barr

Dear triangulumty67,

Thank you for taking the time to share your story about your experience at King Edward Memorial Hospital, and please accept my congratulations to you and your family on the birth of your new baby.

I am so saddened to hear your story. Your experience does not align with our intent to provide the best possible care, and I want to acknowledge the distress you felt in not feeling listened to when you voiced your concerns. I’m so very sorry that this was your experience.

We would like to extend an invitation to meet with you to offer any ongoing support you may require. We would also like to follow up to undertake a more in-depth review of your journey, which would involve access to your medical record and discussion with the team that provided care. I would encourage you to contact our Customer Service Unit (CSU) on 6458 1444, who can make the arrangements to have your case reviewed in detail.

I am so pleased to hear that, with the support of the Breastfeeding Centre, you are now exclusively breastfeeding and that your baby is gaining weight. This is such a wonderful outcome, and I thank you so much for sharing such positive feedback as well. We will be sure to pass on your thanks to Sandra.

Once again, thank you for reaching out. I can assure you that our team are committed to working with our patients to reach the best patient experience possible, and I hope that we can continue to engage with you to explore the issues you have raised to ensure that families in the future can have a more positive experience.

Yours sincerely

Di Barr

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