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Care Opinion

Bad service

Posted By tucanays35

"Bad service"

About: Bridgetown Hospital / Emergency Department

(as a carer),

I had the misfortune to attend Bridgetown ED with my parent.

We went to the department as the surgery advised us to go and they said there might be a wait - which was fine as expected in any hospital.

On entering met by 2 staff that introduced themselves. They greeted us rudely as "What is your emergency”- I felt they said this in a condescending tone.

Explained surgery said to come etc. We did wait which we were not upset about. The 2 nurses left us and we could hear their conversations which is what disgusted us. They were making very negative comments about their colleagues. It was pretty disgusting what we had heard.

In my opinion, it’s disgusting the way they are bullying other staff by the sounds of it. We now to go to another hospital if we need assistance to try to avoid those staff.

We told that hospital's ED who enquired why we went to them instead of Bridgetown ED, who informed us to put this on care opinion.

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Responses

Response from Daniel Mahony, A/Operations Manager, West Kimberley, WA Country Health Service - Kimberley 14 months ago
We are preparing to make a change
Daniel Mahony
A/Operations Manager, West Kimberley,
WA Country Health Service - Kimberley

I manage the Derby and Fitzroy Crossing Hospitals.

Submitted on 27/02/2023 at 1:03 PM
Published on Care Opinion at 1:04 PM

picture of Daniel Mahony

Dear tucanays35

Thank you for taking the time to provide this feedback to us. I am the Operations Manager (acting) responsible for the hospitals across Inland South West. I am incredibly sorry you had this experience and I would like to look further into this so I can ensure staff communication, behaviour and culture is aligned to our WA Country Health Service (WACHS) values of Community, Compassion, Quality, Integrity, Equity and Curiosity.

If you are willing, I would appreciate the opportunity to discuss your concerns in more detail so we can address the issues you have raised. My mobile number is 0429 298 467.

Thank you again for making this post and I hope to speak with you soon.

Kind regards

Dan

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Response from Daniel Mahony, A/Operations Manager, West Kimberley, WA Country Health Service - Kimberley 13 months ago
Daniel Mahony
A/Operations Manager, West Kimberley,
WA Country Health Service - Kimberley

I manage the Derby and Fitzroy Crossing Hospitals.

Submitted on 16/03/2023 at 2:30 PM
Published on Care Opinion at 2:56 PM

picture of Daniel Mahony

Dear tucanays35

Thank you again for taking the time to provide feedback about our service at Bridgetown Hospital. As I have not yet heard from you, I just thought I would reach out again to see whether you might be willing to discuss your concerns in more detail so we can address the issues you have raised. My mobile number is 0429 298 467.

Regards

Dan

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