"Appropriate referral not made"

My child had an accident which resulted in them having the top of their finger amputated. They attended ED and was verbally told to return to wound clinic the following week. The day before my child was told to attend, I called outpatients to find out whether my child required an appointment for this, and they stated that they did, and were able to make an appointment. If I hadn't followed up on this, I am not sure when we would have been contacted to make an appointment.

After attending wound clinic for a week, I asked when my child was going to see the surgeon again, as we had had no medical guidance regarding their management. The nurse checked and there was no referral for my child for general surgery, despite it being mentioned that this was the plan in their ED notes when the nurse checked.

My child has had a very brief review by a surgeon recently, who was unaware of the whole situation, didn't listen to the history and provided advice in front of my child that differed vastly from what we had previously been told by ED staff who provided the initial management, and who had consulted with plastics. This new information and the manner it was delivered in was quite alarming for my child.