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Care Opinion

Outpatient care

Posted By errandxk74

"Outpatient care"

About: Bunbury Hospital / Outpatients Clinic

(as the patient),

Appointments

Appointments

My GP made a referral for me to visit the Continence Nurse at Outpatients in Bunbury Hospital. I received a call from Fiona the Continence Nurse Advisor in less than a week and made an appointment for the next day. I didn't have long to wait after making myself known to the receptionist and I have to say that they were very comfortable and the environment welcoming. 

Reception

Reception

Fiona was great. This is not a topic that comes up in general conversation, but it was so easy to discuss this issue with Fiona. After doing all the necessary checks she discussed with me all the options for exercise, treatment and resources. 
Thank you so much Bunbury Hospital for providing this service and thank you so much Fiona for your care and support.
Nurses

Nurses

Explanations

Explanations

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Responses

Response from Ceri Elliott, Director of Nursing & Midwifery, Bunbury Hospital, WACHS South West 14 months ago
Ceri Elliott
Director of Nursing & Midwifery, Bunbury Hospital,
WACHS South West

Submitted on 28/02/2023 at 5:59 PM
Published on Care Opinion on 1/03/2023 at 10:31 AM

picture of Ceri Elliott

Dear errandxk74

Thankyou for your feedback on your recent positive experience in our Outpatients Continence Clinic. I am glad to read that you were able to secure an appointment quickly and that your needs were attended to by our clerical and clinical staff.

I will pass on your feedback to Fiona our Continence Clinical Nurse Specialist personally she will be glad to hear that she was able to support and assist you in a caring manner.

Kind regards

Ceri Elliott

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Response from Steven Elvy, Outpatient Manager, Bunbury Hospital, WACHS - South West 14 months ago
Steven Elvy
Outpatient Manager, Bunbury Hospital,
WACHS - South West

Submitted on 28/02/2023 at 6:25 PM
Published on Care Opinion on 1/03/2023 at 10:32 AM

picture of Steven Elvy

Dear errandxk74,

Thank you for sharing your story on Care Opinion!

It’s wonderful to hear that your care was met in an appropriate and timely manner and that our staff were able to provide all the information and options to ensure you were provided with the very best care.

It can be a difficult topic to discuss, and it is great to hear that Fiona made this a comfortable and informative visit to Bunbury Outpatients.

I will greatly enjoy sharing your feedback with the Continence nurse and our reception team. I wish you all the best in your treatment and recovery journey.

Kind Regards,

Steven Elvy

Outpatient Manager - Bunbury

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