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Day procedure

Posted By starnj87

"Day procedure"

About: Kyneton Hospital / Perioperative Services

(as the patient),

All the staff I dealt with were lovely - friendly, caring & made the process feel quick & easy yet relaxed at the same time. Information & instructions were clear, and I had ample opportunity to ask questions.

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Responses

Response from Michelle Oliver, Director Quality and Safety, Central Highlands Rural Health 2 years ago
Michelle Oliver
Director Quality and Safety,
Central Highlands Rural Health

Submitted on 3/03/2023 at 12:27 PM
Published on Care Opinion Australia at 1:08 PM

Hi starnj87,

Thanks so much for taking the time to share your experience with us. We recognise how important it is to communicate effectively with all of our patients; and certainly, with surgical patients where the unfamiliar environment can be stressful. What you have shared validates the caring and professional approach taken by our staff. Your message has been passed on them.

Kindest regards,

Michelle Oliver

CHRH Director Quality & Safety

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