This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Lengthy waits for ambulances"

About: Bunbury Hospital / Emergency Department St John Ambulance WA

(as a parent/guardian),

My teenage child had an accident windsurfing and had a significant impact to their back and could not walk.  We arrived at a local hospital around evening time. My child had xrays which showed no broken bones but they needed to go to Bunbury Hospital for CT/MRI scans to be spinally cleared. It took 15 hours for an ambulance to take them to Bunbury!

My child was in a full spinal cocoon for travelling for almost that entire time - waiting for an ambulance.  My child is a teenager.  They were really scared and they were not spinally cleared for 24 hours.  They were very uncomfortable.  Because the ambulance only came just before mid-morning the next day, by the time we arrived at Bunbury hospital, they were getting slammed with emergencies and we just got bumped continually.  Finally after making some complaints (not the fault of staff - they were simply under resourced) - we got a CT scan that evening. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Marie Tweedie, Director of Nursing - Health Service Manager, Leeuwin, WACHS SW 13 months ago
Marie Tweedie
Director of Nursing - Health Service Manager, Leeuwin,
WACHS SW
Submitted on 8/03/2023 at 5:19 PM
Published on Care Opinion on 9/03/2023 at 9:42 AM


Dear geminidg49,

Thank you for sharing your story on Care opinion. I am so sorry that there were delays in the treatment of your son.

I would like for you to make contact with us so we can follow up your individual experience. This would enable us to ensure that we learn from this and develop processes to ensure that this does not reoccur.

My name is Marie Tweedie, and I am the Director of Nursing - Health Service manager for Leeuwin. You can contact me on 97570426 or email on marie.tweedie@health.wa.gov.au.

I look forward to hearing from you soon.

Kind regards

Marie Tweedie

Director of Nursing - Health Service Manager for Leeuwin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k