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Excellent care at PCH

Posted By sambafj93

"Excellent care at PCH"

About: Perth Children's Hospital / Emergency Department

(as a parent/guardian),

I attended PCH emergency with my child who at the time was 15 months old. I had received a call from daycare that my child was breathing funnily and had been to urgent care who referred us onto emergency. When we attended PCH we were seen to very quickly. I was so grateful for the efforts of the nursing staff who were patient, kind, compassionate and creative in their engagement with a very poorly and overtired toddler.

I was also grateful for the excellent care of both the nursing and medical teams who came up with a plan to stay overnight on the short stay ward for monitoring. The following day, having made massive improvement, we were discharged early and able to return home with clear care instructions. 

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Responses

Response from Child and Adolescent Health Service - WA 2 years ago
Child and Adolescent Health Service - WA

Submitted on 9/03/2023 at 5:35 PM
Published on Care Opinion Australia at 5:39 PM

Dear sambafi93,

Thank you so much for taking the time to share your lovely feedback about your experience at the Perth Children’s Hospital (PCH) Emergency Department (ED) on Care Opinion.

I would also like to thank you for your kind comments about the staff who cared for your child. Compassion and excellence are core values at the Child and Adolescent Health Service, and I’m pleased that both our nursing and medical staff demonstrated these values by providing emergency care and management for your 15-month-old toddler.

We understand how incredibly worrying this must have been for your family and am pleased to know that you were discharged with appropriate care instructions.

Thank you again for taking the time to provide your feedback. It is important that our health professionals know that their skill, dedication and hard work are appreciated.

Kind regards,

Medical Co-Director
Child and Adolescent Health Service

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