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"Having liquid drained from my basketball sized stomach"

About: Angliss Hospital / Emergency Department Maroondah Hospital / Emergency Department

(as the patient),

I was treated very well and in a timely fashion by all "front of counter" staff I dealt with at Angliss, Upper Ferntree Gully. That pleasant manner continued when I was inside the super busy emergency area. 

However, draining off the excess fluid, the most obvious cause of my discomfort I felt was ignored and replaced by the desire to identify the underlying cause. 

Therefore I endured great pain from the morning to late the following night  (47 hours) when a kindly high skilled fellow placed a drain in my stomach...The relief was instantaneous!  I was left wondering why my comfort was not addressed first and then the laboratory tests, done second. Care?

As it turned out, that procedure was not finished because I was bundled off to Maroondah Hospital for more tests. There, I recall the same resistance to tapping of the fluid continued. I believe my solvable suffering was ignored  throughout the whole stay there. I felt promises were made but never actioned

Both hospitals agreed about the underlying cause and it seemed to me both hospitals ignored my actual pain..weird hey?

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Responses

Response from Sarah Aranha, Director Continuous Improvement & Consumer Partnerships, Quality, Planning & Innovation, Eastern Health 13 months ago
Sarah Aranha
Director Continuous Improvement & Consumer Partnerships, Quality, Planning & Innovation,
Eastern Health
Submitted on 10/03/2023 at 10:15 AM
Published on Care Opinion at 1:21 PM


Dear watery wally,

Thank you for taking the time to share your experience at Angliss Hospital and Maroondah Hospital. I am sorry to read that you were in a lot of pain for many hours and felt like you were not listened to. This is not the experience that we want patients to have at Eastern Health.

In order for us to follow up your particular circumstances, I would like to invite you to contact one of our Patient Relations Advisors in the Eastern Health Centre for Patient Experience either by calling 1800 EASTERN or by emailing feedback@easternhealth.org.au.

If you choose to call please be aware that it is possible that the Patient Relations Advisors may be on another call at the time you ring and if so you will be invited to leave a message so they can return your call.

I hope we hear from you soon and that you are now recovering well from your illness.

Kind regards,

Sarah Aranha

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