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"The wonderful care given me at the Collie WA Hospital ER staff"

About: Collie Hospital / Emergency Department

(as the patient),

Over the past week I have been attended to by the Collie Hospital Emergency Staff, treating an infection near my elbow that had flared up over the recent WA long weekend.

All the staff have been wonderful, however the senior nurse named Beth (Registered is I think the level) who treated me deserves special mention. Calm, extremely thorough, marshalled the team around her with aplomb, ordered a precautionary Xray and prescribed antibiotic. My Doctor could not have done better. Beth followed up supervision of progress over the next week.

Beth wanted to see me again on a Saturday at 2pm, but after waiting 45 minutes, it was clear to me that the section was overloaded with new cases coming in. As my case was really a final check, I resolved to withdraw (apologising with Sandra on the front desk). I monitored the affected site and returned to the Hospital on the Sunday. ER was again busy, but Beth called me in and examined the wound again, satisfying herself things were progressing well. 

Beth explained that blood tests taken at the initial visit revealed I had developed a condition where penicillin was now ineffective for me, and that I had experienced a Golden staph infection. She then prescribed a further 5-day antibiotic to ensure a complete healing.

I cannot praise the Hospital Staff enough and in particular Nurse Beth Eyre.

Sincerely

foxtrotkn87

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Responses

Response from Daniel Mahony, A/Operations Manager, West Kimberley, WA Country Health Service - Kimberley 2 years ago
Daniel Mahony
A/Operations Manager, West Kimberley,
WA Country Health Service - Kimberley

I manage the Derby and Fitzroy Crossing Hospitals.

Submitted on 16/03/2023 at 2:26 PM
Published on Care Opinion Australia at 2:55 PM


picture of Daniel Mahony

Dear foxtrotkn87

Thank you for taking the time to provide feedback about your recent positive experience when accessing the Emergency Department at Collie Hospital. I am sorry to hear about your infection but am glad our staff have been able to assist in your treatment in a way that was calm and extremely thorough. Thank you for acknowledging Beth, our Nurse Practitioner, and in particular how she communicated with you and addressed your health concerns. We do have fantastic staff at Collie Hospital and I will certainly share your feedback with Beth which I am sure will make her day.

Regards

Dan

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