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Non Communication From hospital

Posted By columbajk96

"Non Communication From hospital"

About: Busselton Health Campus / Emergency Department

(as a carer),

My parent has been admitted a couple of times this month and the ED has not notified me that they have been admitted.  I am the next of kin to my parent and I have to find out from either from support workers or friends who have come over to the house to see if there's anything my parent needs.

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Responses

Response from Caroline Booker, Clinical Nurse Manager, Busselton Health Campus, WACHS South West 2 years ago
Caroline Booker
Clinical Nurse Manager, Busselton Health Campus,
WACHS South West

Submitted on 17/03/2023 at 6:25 PM
Published on Care Opinion Australia on 20/03/2023 at 9:48 AM

Dear columbajk96,

I am sorry that you have not been informed when your parent has presented to the Emergency Department.

I would be very grateful if you would contact me directly at Caroline.booker@health.wa.gov.au or by telephone on 9753 6061 so that I can follow up with the staff involved and ensure this doesn't happen in the future.

Thank you.

Yours Sincerely

Caroline Booker

Clinical Nurse Manager
Emergency
Busselton Health Campus

9753 6061
caroline.booker@health.wa.gov.au

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Caroline Booker, Clinical Nurse Manager, Busselton Health Campus, WACHS South West 2 years ago
Caroline Booker
Clinical Nurse Manager, Busselton Health Campus,
WACHS South West

Submitted on 12/05/2023 at 12:43 PM
Published on Care Opinion Australia at 12:56 PM

Dear columbajk96,

I am following up as I have not heard from you.

I would be very grateful if you would contact me directly at Caroline.booker@health.wa.gov.au or by telephone on 9753 6061 so that I can follow up with the staff involved and ensure this doesn't happen in the future.

I hope you and your parent are now well.

Thank you.

Yours Sincerely

Caroline Booker

Clinical Nurse Manager
Emergency
Busselton Health Campus

9753 6061
caroline.booker@health.wa.gov.au

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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