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Lost property, but great staff

Posted By NeededHelp1

"Lost property, but great staff"

About: SCGH Mental Health Observation Area (MHOA)

(as the patient),

Great staff, listened to my concerns and took my safety very seriously. Believed me every step of the way. Very compassionate. 

Except for one staff member in MHOA who I recall called me a "tricky patient".

Additionally, my charger and cable was lost. I had it upon admission and when they gave back my belongings on discharge, they did not know where it was. 

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Responses

Response from A/Executive Assistant, Mental Health, Public Health, Dental Services, North Metropolitan Health Service 13 months ago
North Metropolitan Health Service

Submitted on 23/03/2023 at 12:29 PM
Published on Care Opinion at 5:40 PM

Dear NeededHelp1

Thank you for providing this feedback about your stay in the MHOA. It is great to hear that staff in the MHOA were very compassionate, and that you felt listened to during your admission. Staff care about your experience with the service and have been provided with this feedback.

I am sorry that your charger and cable went missing. If you would like us to look into this for you, please contact the SCGH MHS Service Coordinator on 6383 1000.

Thanks again for your feedback and we wish you all the best.

SCGH MHS team.

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