"Exceptional service at every step in the process"

First day of holiday, just checked-in to our accommodation but unfortunately slipped down a small flight of stairs, resulting in a compound fracture of my left heel.

With blood seeping from my foot and in excessive pain, the receptionist heard the noise and quickly came on the seen, firstly fetching my husband from our room, once ascertained which room, then called 000 for an ambulance. Staff from the hotel also attended in a supporting role. The ambulance from Dunsborough, staffed by volunteers arrived, 45 minutes after a short delay mustering volunteer support, 

Ambos cut though my sock and shoe to remove them so they could initially bandage the wound, so very professional and caring throughout. They also gave me pain relief which was much appreciated.

They then took me to Busselton Health Campus’ Emergency Department, where once again quick, professional and caring support was provided. The doctor decided I needed x-rays and then also a CT scan completed, From there the decision was made to transfer me to Bunbury Regional Hospital - Emergency Department - where surgery was completed around midnight to  address the bleeding and manipulate the heel bone fracture together for hopeful self healing. Again the professional and caring attitude by all staff I came into contact with helped to re-assure me that I was being looked after by a team of dedicated and caring medical personnel.    I was then  assigned to the surgical ward at Bunbury Regional Hospital  and again all staff worked to ensure I felt comfortable and informed about what had happened to me and the next steps toward recovery.  As I live in Perth this required co-ordination between the Country Health system and their metropolitan colleagues.  

The discharge and OT network worked tirelessly to organize the equipment and follow-up appointments required, with some aides being made available from Bunbury and then further from Fiona Stanley and Fremantle Hospitals. Again I can not but praise the professional and caring support that has been provided. If I could name everyone I would.

Whilst my journey to recovery has only just began, I remain confident of a successful outcome because of the care provided thus far.