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"Delays in Cancer Assessment and Treatment"

About: Royal Perth Hospital / Outpatients Surgical Clinic

(as the patient),


Late last year, my doctor referred me to a specialist regarding rising PSA levels. I had an MRI which was indicative of prostate cancer and it was recommended by the specialist that I have a biopsy.

I was not in a position to be able to afford that under the specialist (who operated privately) so I asked my GP to refer me to the public hospital system (Royal Perth Hospital). That was the following month.

Appointments

Appointments


I have followed up repeatedly to establish a consultation date in the first two months of this year, however as the next step has already been determined by a specialist to be a biopsy that seems to be a formality.

All I am told is that I am not considered to be a serious case and as of today, an appointment has not been set.

Seeing the whole me

Seeing the whole me


My father died of prostate cancer and my 92 year old mother is suffering distress as she is worried the delay that he had in seeking treatment is being repeated and will lead to a similar outcome.

Treatment

Treatment

From my perspective, I have now had about five months without any action and without even a future scheduled appointment, I feel the time will be much longer. All this time, including over Christmas and the holiday period, I have also had the uncertainty that I may have untreated prostate cancer that may be spreading throughout my body.

I am very surprised at this. I have heard bad stories about delays in receiving emergency treatment but did not think this extended to critical cancer diagnosis and treatment.

I have not had much experience with the WA hospital system in the past and I am not one to normally complain about anything. I understand that resources are limited, but with a specialist having already advised me of the next necessary medical step I think that this is not good enough. I am expecting a review of my situation and positive action.

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Responses

Response from Lesley Bennett, Chief Executive, East Metropolitan Health Service 13 months ago
Lesley Bennett
Chief Executive,
East Metropolitan Health Service
Submitted on 30/03/2023 at 11:56 AM
Published on Care Opinion at 11:56 AM


picture of Lesley Bennett

Dear WAPatient2022,

I was deeply sorry to read of your current health concerns and that that you felt there was a lack of clarity or urgency surrounding the type of care that you need. I would like to also acknowledge that having a parent who passed away with prostate cancer is adding additional worry and distress for you and your elderly mother and extend my heartfelt apology.

It also appears that communication with you has been delayed and I am truly sorry to learn of the journey you describe and the suffering you are currently experiencing.

Without knowing your particular details, it is difficult to comment further; however, I would urge you to discuss these concerns in more detail with the Consumer Engagement Unit (CEU) on (08) 9224 1637, 8am to 4pm or email RPBG.feedback@health.wa.gov.au so that they may look into this for you.

We are committed to providing the highest quality of healthcare we can offer for our patients, and I would like to sincerely apologise that in this instance, you do not feel that you are experiencing this.

I genuinely hope that you will contact our CEU so that we can ensure you are receiving the care that you need.

I wish you all the best with your ongoing healthcare journey.

Kind regards

Dr Lesley Bennett

Executive Director

Royal Perth Bentley Group

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