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"Home care following hip surgery"

About: Albany Health Campus / Seniors Health and Community Rehabilitation

(as the patient),

Prior to total hip replacement - first ever surgery - earlier this month, I was assured that I could have some assistance at home if I felt I needed it. I live on my own and despite my many beautiful friends who help me in many ways, I can’t expect them to help me at a moments notice. 

When I asked the surgical OT about getting home care , I recall they replied - ‘What for? What do you need it for?’  I told them I might need showering initially, housework and cleaning, cooking… They seemed to think I was doing so well, I wouldn’t need anyone, so I left it. 

Most days I’m ok, but I really could do with some assistance, reassurance for the first 2-3 weeks. Very disappointed in this aspect of my care but the rest - nurses, doctors etc I feel get 10/10 for compassion, kindness and support. I’m too bloody independent and now feel I shouldn’t have asked for home care, but I wish I’d persisted, as I’m not coping as well as I thought I would. Some days I feel quite anxious on my own. I believe this is not good enough. In my opinion, home care should be automatic, especially for patients living alone. I feel the service can always be reduced or terminated as the patient recovers. 

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Responses

Response from Nola Todorovich, Regional Manager Seniors Health & Community Rehab, Regional Manager Seniors Health & Community Rehab, WA Country Health Service, Great Southern 13 months ago
Nola Todorovich
Regional Manager Seniors Health & Community Rehab, Regional Manager Seniors Health & Community Rehab,
WA Country Health Service, Great Southern

Regional Manager Seniors Health & Community Rehab

Submitted on 3/04/2023 at 3:29 PM
Published on Care Opinion on 4/04/2023 at 10:32 AM


Dear VikingPatient,

Thank you for contacting the hospital and providing this feedback. The Albany Hospital Allied Health team assess patients to determine levels of independence and will progress referrals for home services based on this assessment, patient preferences and needs.

I am sorry in this instance this was not progressed for you and we apologise for not following up further. My only thoughts would be that the therapist felt you were doing so well managing independently that they did not think this was required.

That being said, I would like to offer you my sincere apologies and appreciate your feedback.

We welcome you to contact the Seniors & Allied Health and Community Rehabilitation team on 9892 8215 and speak to our team about any concerns you may still have.

Kind Regards

Nola Todorovich

Manager, Seniors Health and Community Rehabilitation

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