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Care for bowel obstruction

Posted By stonehn93

"Care for bowel obstruction"

About: Bunbury Hospital / Emergency Department Bunbury Hospital / Surgical Ward Busselton Health Campus / Emergency Department

(as a service user),

Admitted via ambulance with bowel obstruction to Busselton ED - I felt the ambulance officers were amazing could not fault their exceptional standard of care.  I found the ED Medical Officers and RN’s were outstanding.  I felt I could not have wished for better care.  

I needed a NGT and after a try the RN went straight to the MO and asked him to insert it as she didn’t want to cause me any more distress, such compassion was appreciated as I was very unwell.  

I ended up being transferred to Bunbury Hospital not a private hospital even though I am private as apparently they don’t have acute patients admitted there! I wished I could have remained in Busselton Hospital, hopefully acute surgical teams will be soon available and such transfers not required.  I say this because I felt my nursing care once there was at times questionable.

I was admitted to Bunbury and need to say huge thanks to RN Laura in ED plus surgical medical officers who were excellent. Once on the surgical ward I was managed exceptionally well by RN Jen and the night RN whom I have missed her name. There were issues with my care which I have logged in my hospital feedback.  I received a very prompt phone call from the discharge nurse enduring that I understood my recovery plan. 

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Responses

Response from Daniel Anderson, Coordinator of Nursing and Midwifery, Busselton Hospital, WACHS - South West 12 months ago
Daniel Anderson
Coordinator of Nursing and Midwifery, Busselton Hospital,
WACHS - South West

Submitted on 31/03/2023 at 5:07 PM
Published on Care Opinion on 3/04/2023 at 8:43 AM

Dear stonehn93,

Thank you for taking the time to post your experience at Busselton Hospital to Care Opinion. I am very happy to hear about such a positive experience, I will happily share with the team in the Emergency Department. I hope your recovery goes well but if you have any queries, please give me a call on 9753 6372 and I'll do my best to assist,

Yours sincerely, Dan

Daniel Anderson

Director of Nursing and Midwifery

Busselton Hospital

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Response from Karen Horsley, Co-Director Stream B, Bunbury Hospital, WACHS - South West 12 months ago
Karen Horsley
Co-Director Stream B, Bunbury Hospital,
WACHS - South West

Stream B includes: Surgical, Maternity, Paeds, Theatre, DPU, Waitlist and HSSU

Submitted on 3/04/2023 at 5:36 PM
Published on Care Opinion on 4/04/2023 at 8:46 AM

picture of Karen Horsley

Dear stonehn93,

I hope that you have now recovered from your surgery and life is returning to normal.

Thank you for your positive feedback. The staff at Bunbury Hospital strive to provide great care at all times. I'm pleased to read that the staff in ED and mostly on the surgical ward as well as the surgical team did indeed fulfill that ethos. I would appreciate if you could contact me on 0436279568 to follow up on your individual circumstances regarding the concerns you have raised here about some of your care on the ward. It is a valuable opportunity for us to learn from these concerns and implement better practices.

My name is Karen Horsley, and I am the Service Codirector for Surgical services at Bunbury Hospital. I look forward to hearing from you.

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Response from Karen Horsley, Co-Director Stream B, Bunbury Hospital, WACHS - South West 11 months ago
Karen Horsley
Co-Director Stream B, Bunbury Hospital,
WACHS - South West

Stream B includes: Surgical, Maternity, Paeds, Theatre, DPU, Waitlist and HSSU

Submitted on 11/05/2023 at 1:14 PM
Published on Care Opinion at 1:30 PM

picture of Karen Horsley

Dear stonehn93,

Thank you for reaching out to let us know of the great and not so great care you received at Bunbury Hospital. I sincerely hope that you have now well recovered from your operation and life has returned to normal.

I would still like to chat if you feel comfortable. The team would like to follow up on the concerns you have briefly mentioned above around the nursing care you received. Feedback is always an opportunity for us to learn and grow our service.

You can contact me on 0436 279 568 to discuss further.

Thanks

Karen Horsley

Service Codirector Surgical Services.

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