This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"The staff at Sydney Hand Hospital"

About: Sydney / Sydney Eye Hospital / 2 West & Hand Clinic

(as a parent/guardian),

My son went in for an operation earlier this month at the Sydney Hand and Eye Hospital. He got discharged two days later. I was allowed to stay with him at the hospital while he was there.

All the staff we saw, from the Drs to the nurses, cleaners and the people who delivered our food were absolutely amazing. I got all meals while I was there I was allowed to shower. Nothing was to hard for them. I was made to feel so comfortable.

The nurses we saw were amazing with my son.

I have never felt so welcome at a hospital ever. Every single person we saw was amazing.

I would just like to make a special mention about an amazing nurse Kay .

I have never met a nurse that goes out of her way to make a hospital stay easy. My son is so scared of hospitals to the point were he was having massive panic attacks. Kay made sure I was allowed to stay with him, she got me parking while we were there. I was allowed to go to the recovery room with him. She was even in a meeting but when my son went into recovery she came and got me. My son was 1st there in 2019 for his operations and Kay has been with him for the last 4 yrs making sure he is ok. It took a lot for my son to get this operation as he is petrified of hospital but Kay was there the whole way with him. I can't thank you enough Kay you are an amazing person and I think you are a credit to the hospital. I feel they are so lucky to have such a beautiful person working for them. You are a superstar and my son and I thank you from the bottom of our hearts. We absolutely love you.

Thankyou 2 West for such a great hospital stay.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jonathan Magill, Director of Nursing and Support Services, Nursing, Sydney Hospital/Sydney Eye Hospital 12 months ago
Jonathan Magill
Director of Nursing and Support Services, Nursing,
Sydney Hospital/Sydney Eye Hospital

Manages and leads the Nursing and Support Services

Submitted on 20/04/2023 at 5:04 PM
Published on Care Opinion on 21/04/2023 at 8:56 AM


Dear Parra1971,

Thank you so much for sharing your recent experiences of your son's admission to our hospital.

It was wonderful to hear how all of our staff cared for you and your son in such a caring way.

I will be sure to pass on your feedback to Kay on how she has provided consistent care and attention to you and your son's needs over the past four years. Kay will receive a HERO award for your kind words.

Regards

Jon Magill

Director of Nursing and Support Services

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k