My parent was taken gravely ill, called 000 within a few minute the ambulance turned up did what they had to and took them to Collie Hospital. The Ambulance staff couldn't do any more if they tried.
The problem started when my parent needed a urgent CT scan at another hospital, they were considered Priority 1. The ED nurse called for an Ambulance, APTC was told it was Priority 1 backed up by the doctor. Was told Ambulance is on it's way, 3/4 of an hour no Ambulance, ED nurse called again, yes it's on its way wont be long. Nurse rang again after waiting another 40 minutes, I believe the nurse was given false information by APTC staff twice, there was no follow up calls at all I felt they lied about the Ambulance that it was a few minutes out. Finally after 3 phone calls and nothing but silence from APTC the Ambulance turned up. They Ambulance service that came I believe were from Busselton, at least 1 hour 20 minutes away.
Why were we told the ambulance was on it's way giving the impression only minutes away, why was there no communication from APTC not even a follow up call, why does it take 3 calls from an ED nurse on telling them how serious my parent’s condition was, that they are elderly and had suffered from lung and bowel cancer, previous heart attack. My parent’s face was so swollen they couldn't see and had been vomiting for 24 hours suffering from chest and back pain and they were worried about a perforated bowel.
It seemed to me one could only believe they didn't care and, as I understand it, didn't think it was important enough to keep ED staff up to date on what was going on. I felt it appalling and unnecessary treatment, in my opinion, shame on APTC.
"Ambulance Service"
About: Collie Hospital / Emergency Department Collie Hospital Emergency Department Collie 6225
Posted by Toolate2023 (as ),
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