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"My operation got cancelled twice on separate dates"

About: Sir Charles Gairdner Hospital / Surgical Services

(as the patient),

After 3 years on the waitlist, I finally receive a call that i will be doing my operation, so i proceed with taking sick leave of work and fly back here for the dates stated by the hospital for them to cancel on me a day before the operation. That was the first time.

The second time, i went through all the process, all the way to being ready to go to the operation theater, i fasted since midnight the night before (no food or water) got to the hospital got put in the gown and compression socks and waited for my turn to get in the theater room for approximately 4 hours. Untill a doctor came to me saying it’s getting late and they will not be able to do it that day.

This is twice now i take sick leave from work put my life on hold for the 2/3 weeks of recovery after 3 years of wait. And when I asked the doctor to actually write a letter stating why it hasn’t been done that day so i can send it to my work, they seemingly refused to put effort in and only wrote operation got cancelled on the day which I feel puts me in the blame in front of my employer. I almost feel humiliated for this to happen twice. I am not sure if it due to pressure or due to lack of organisation, but in my opinion, something needs to change.

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Responses

Response from Deepan Krishnasivam, North Metropolitan Health Service 12 months ago
Deepan Krishnasivam
North Metropolitan Health Service
Submitted on 5/05/2023 at 3:46 PM
Published on Care Opinion on 9/05/2023 at 8:55 AM


Dear scutumxx83,

Thank you for reaching out and sharing your story on Care Opinion. I am sorry to read that your operation was cancelled on two occasions.

I acknowledge how disappointing it is, when you have been waiting so long for your surgery and had planned the time off work, to have this cancelled so late in the day.

I would like the opportunity to review your situation further and to investigate the circumstances that led to the cancellations. I would encourage you to contact our Consumer Liaison Service (phone: 6457 2867 or email: CLS@health.wa.gov.au) to provide your personal details, so that we are able to conduct a thorough investigation and ensure an appropriate plan is in place for rescheduling your surgery.

I can assure you that Sir Charles Gairdner and Osborne Park Health Care Group is committed to providing patients with safe and timely care and I sincerely apologise for the delays you have experienced.

Once again thank you for getting in touch with us and I do hope that you will make contact with our service.

Warm Regards,

Dr Deepan Krishnasivam

A/Executive Director, SCGOPHCG

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