"Lack of service"

I called the Kalgoorlie Health Campus in the mid-morning to inquire what ward a family member  was on! The phone rang out. I waited a minute and called again, again it ran out. I then wondered whether the number may have changed or something. I googled the Kalgoorlie Health Campus number to check it was correct.

I called again after about five rings the clerk answered I said good morning just wondering if you can tell if **** is still an admitted patient in the hospital? The clerk said they would check and advised it seems the pateint is not, I said thanks so much and hung up.

I went around to the house of my family member to find they had not been home, I called their mobile as by this point I was a bit worried and my relative said I’m in hospital still, they advised me of the ward they were on and I went up to see they were ok.

I’m not sure how hard it is for a clerk to check who is in the hospital and who is not. I feel this could have made someone very anxious of not being able to find an unwell family member. I feel the service was very ordinary.