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The Ward Assistant was very caring

Posted By branyp85

"The Ward Assistant was very caring"

About: St George Hospital

(as a carer),

The ward assistant Peter was always helpful. 

He spoke our language and he knew my parents had language and communication barriers .

He would check in with them / us every time he had a patient to transport to xrays / ward.

The nurses were always overworked and very busy so this extra care an attention especially in our language ( Macedonian ) gave us the extra comfort and care that we needed .

Super Grateful

Thanks Peter and all the nursing / medical staff on site .

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Responses

Response from Angela Karooz, General Manager, St George Hospital 11 months ago
Angela Karooz
General Manager,
St George Hospital

Submitted on 24/05/2023 at 8:37 PM
Published on Care Opinion on 25/05/2023 at 8:22 AM

Dear branyp85,

Thank you for taking the time to provide feedback on your experience at St George Hospital.

It was heart-warming to hear of your family’s interactions with the wardperson and the degree of comfort and reassurance he brought to your family. We are so fortunate to have staff who are caring, kind and supportive and who embody the Core Values of our organisation in their daily interaction with our patients and their families.

I have forwarded your kind words to the Wardperson Service Manager to share with the staff member involved and the entire Wardperson team.

Once again, thank you for sharing your experience with us.

Best Wishes,

Ange Karooz

General Manager

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