"Disrespectful response call"

I received a follow-up phone call about a referral I made to have myself as an inpatient for intensive care.

I then received a phone call in the afternoon a weekend afternoon.

I felt the staff member was incredibly aggressive and agitated before I even spoke my first word.

They explained that they were not informed of my circumstances at all and that I must Contact my GP.

They then asked me to stop asking any more follow-up questions to help me understand the situation.

When I then called the hospital back and began recording the phone call, I was quickly transferred back to the same person who I felt then very rapidly changed their, what I felt was, abusive tune knowing I was recording the call.

They claimed I swore at them.

I did not swear at any time to this nurse, but what I I feel I did do was calmly and politely ask follow-up questions to ensure I understood what they were explaining to me, but the nurse refused to answer or even workshop any ideas with me and instead asked me to stop asking question or else they would hang up on me, and then they hung up on me. It is exactly this kind of false accusation that I expected is why I knew I needed to record the phone call.

I will never ever speak to the hospital ever again unless it is recorded, and I give credit where credit is due to this particular nurse as to why I believe I will never trust any hospital ever again for the rest of my life ever.

I refuse to accept what I felt was abuse at such a most vulnerable and desperate time in my life, and if they're doing it to me, I believe I know for a fact they're doing it to other people.

I don't care how unprepared they apparently were made, I feel I asked genuine and relevant questions, and rudely hanging up on me because I asked genuine and relevant question is not, I believe, excuse enough to justify such profoundly rude behavior.

I will never trust the Mead Centre ever again for the rest of my life.