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"Urgent care visit"

About: My Emergency Doctor Orbost Hospital / Urgent Care Centre

(as a parent/guardian),

My daughter woke me at 2:15am with severe pains in her lower abdomen that extended into her chest.  After a few minutes I decided to take her to the urgent care department at ORH.  RN Kim and EN Lauren looked after my daughter.  I felt that both nurses were brilliant in their care.  I found they were professional, calm, reassuring and thorough.  

My Emergency Doctor was activated and between the doctor, my daughter, her mum and the nurses a plausible diagnosis of a possible ruptured ovarian cyst was reached with recommendation for immediate and future actions decided.  I want to commend the nurses on their, I feel, compassionate and competent help.  MED was also more effective than I had anticipated.

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Responses

Response from Kate Hammond, Nurse, Nursing, Orbost Regional Health 10 months ago
Kate Hammond
Nurse, Nursing,
Orbost Regional Health
Submitted on 20/06/2023 at 4:42 PM
Published on Care Opinion at 4:54 PM


Dear CPT_SC,

Thank you for taking the time to provide us with your feedback.

I'm sorry to hear that your daughter was unwell. I can imagine this could be a very worrying time for you.

We are extremely fortunate to have wonderful staff here at Orbost Regional Health. I'm pleased to hear that we were able to help turn a worrying medical situation into a positive interactive experience with MED and gain a timely management plan.

It sounds like the staff at the Orbost Regional Health made all efforts to help you during this time.

I hope your daughter is making a speedy recovery and want you to know I will pass on your feedback to the staff.

Kind regards,

Kathleen Hammond

Acting Nurse Unit Manager

Orbost Regional Health

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