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"Severe back pain"

About: Exmouth Health Service / Emergency Department

(as the patient),

I had a really awful experience with one of the doctors. They made me feel like I was silly, I believe they didn’t take any time to examine me, when I could hardly walk due to severe back pain, I felt they did not help me, give me any advice on things that may help me. The doctor then told me they don’t give out pain killers ‘just for a bit of back pain’ I was very upset and started crying I needed help, the doctor then told me I have a dr appointment in 5 days come back then and the dr you are booked in with can help you. I left crying and very upset and still in severe pain. I then went back into the hospital to ask to see the doctor again and they basically told me again come back in 5 days. Was a really awful way to walk out of a hospital. I since then have asked to see any Dr except that doctor as I never want to be made to feel like that again.

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Responses

Response from Kumar Deep, Operations Manager- Gascoyne, WA Country Health Service 11 months ago
Kumar Deep
Operations Manager- Gascoyne,
WA Country Health Service
Submitted on 2/06/2023 at 6:10 PM
Published on Care Opinion on 5/06/2023 at 10:27 AM


picture of Kumar Deep

Dear libraew97,

Thank you for reaching out to us on Care Opinion.

The events you describe do not reflect our commitment to providing compassionate care and I would like to apologise that your experience was not a positive one for you and left you distressed. Your feedback has already been reviewed with our senior management team and we will investigate and reflect on what we can do better for our community.

I would like the opportunity to speak with you so I can fully understand the events and ensure that we are supporting you as best we can on your healthcare journey. My name is Kumar Deep, I am the Operations Manager Gascoyne and can be contacted on 08 9941 0300 or email WACHS-Midwest.GascoyneOperationsManager@health.wa.gov.au

I hope to hear from your soon and we can fully address your concerns.

Kind Regards

Kumar Deep

Operations Manager – Gascoyne

WA Country Health Service Midwest

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