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"Condition of the facility."

About: Geraldton Hospital / Outpatient Services

(as the patient),

Recently I attended the Geraldton Regional Hospital to have bloods done after the GP visit. 

I found the phlebotomist was lovely and proficient.

I was disappointed with the apparent lack of care of the two rooms which is was in. 

The room where the blood was taken had a small hole in the wall just above the floor.

When I went to the toilet to obtain the urine speciment, on lifting the seat for more room to perform the urine catch I noticed that the underneath part of the seat was broken the there was rust on the metal fitting.

The metal toilet roll holder was rusted.

The lid of the toilet reservoir was held in place with tape.

I visited the parliamentary member's office in Dongara.  The efficient female employee directed me to this site.

Thank you for allowing me to document my concern.

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Responses

Response from Gordon Millar, Clinical Governance Support Officer, Safety and Quality, WA Country Health Service Midwest 11 months ago
We are preparing to make a change
Gordon Millar
Clinical Governance Support Officer, Safety and Quality,
WA Country Health Service Midwest
Submitted on 6/06/2023 at 7:12 PM
Published on Care Opinion on 7/06/2023 at 11:58 AM


picture of Gordon Millar

Dear attendantzd64

Thank you for providing us feedback on Care Opinion.

Your kind words about the phlebotomist have been shared with PathWest, so their staff member can be acknowledged for the excellent service they provided you.

Our maintenance team will review both the consultation room and the toilets, allowing them to prepare a schedule of works and ensuring the repairs required can be conducted in a timely manner. The tape on the cistern is to prevent tampering, which is a requirement of drug screening regulations.

Thank you again for reaching out to us.

Kind Regards

Gordon Millar

Consumer Engagement Coordinator

WA Country Health Service – Midwest

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