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Care in the ED

Posted By listenjw56

"Care in the ED"

About: Sale Hospital / Emergency Department

(as the patient),

omg I tamed a stick into my eye and this is just after I spent big bucks on cataract surgery, I was very worried about the outcome but then I met Louise at ED reception, she put my mind at rest and I was quickly seen by the nursing staff, I felt they were just as caring and very attentive, I’m sorry I can’t recall their names but they were on shift in the afternoon that day. 

They were so busy, I like to listen to everything that happens around me and this meant that I know that I was no one special individual…I felt they treated everyone with the same care and respect and this was mirrored back to them.

Thank you to the Doctors, Nurses and support staff and especially Louise…for not only the well appreciated sandwiches and coffee!

PS: my eye is back to 20:20 vision

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Responses

Response from Tom Breakspear, Aged Care Services Manager, Maffra Hospital, Central Gippsland Health 10 months ago
Tom Breakspear
Aged Care Services Manager, Maffra Hospital,
Central Gippsland Health

Submitted on 6/06/2023 at 10:13 AM
Published on Care Opinion at 10:14 AM

picture of Tom Breakspear

Dear listenjw56,

Thank you very much for sharing your experience in the Emergency Department. Our entire team works hard to provide timely, respectful and professional care to all who attend the ED in their time of need, It is great to hear this was your experience.

The team will be delighted to read your kind words, as well as hear that you are recovering well!

Kind Regards,

Tom Breakspear

Nurse Unit Manager – Emergency Department.

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