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"Dirty Bathroom and Ward"

About: Sutherland Hospital / General Medical Unit

(as the patient),

I recently had the opportunity to receive Surgery in Sutherland Hospital and for that I am grateful. I spent two nights in recovery in a ward of 4 beds.

After about 24 hours when pain medications were wearing off, I became aware of how dirty it apparently was. The day after I got home I found I had a wound infection (my stomach was bright red). I had to visit my GP who treated me with a course of antibiotics.

I recall the toilets were filthy, the patient in the bed next to them told me they had been there 5 days and they had not been cleaned in that time.

I noticed:

•One of the patients had diarrhoea and the toilet bowl and sometimes floor was dirty.

•There was a ‘witches hat’ toilet that someone was using and it was not emptied, it kept filling with urine until it was full.

•The sink in the toilet was dirty.

•The bin inside the toilet and the bin at the entry to the room were overflowing with medical waste products such as dressings and surgical gloves. These were like this for the 48 hours I was there.

•We ran out of toilet paper for a whole day.

•There was a pole with an almost empty drip bag behind my bed that remained for the 48 hours I was there (it was not mine).

•There was a large green spew on the floor next to my bed that a nurse mopped up after about 24 hours (again it was not mine).

•At one time I could not use the toilet because I felt it was so dirty and I walked around the corridors until I found another toilet, it too was dirty but I had to use it.

I am writing to bring this to your attention what I feel is the serious risk to health that this situation brings. It did not seem like a shortage of nursing staff, there were plenty of nurses around even if they mostly looked like first year trainees, it seemed to me to be more like a shortage of cleaners.

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Responses

Response from The Sutherland Hospital 10 months ago
Submitted on 15/06/2023 at 11:03 AM
Published on Care Opinion on 20/06/2023 at 11:42 AM


Dear Notsocleanpatient

Thank you for taking the time to share your experience with us. The Sutherland Hospital Domestic Services Manager has advised that all toilets and bathrooms should be cleaned in accordance with a cleaning schedule for clinical areas. He has advised that he will discuss your feedback at the next team meeting to reinforce the importance of adhering to the cleaning schedule and frequency of cleans to clinical areas. Also, to ensure cleaning is performed to a high standard, spot checks by leading hands and cleaning supervisors is to be implemented for all clinical areas at least twice a day.

We sincerely apologise that your visit to Sutherland Hospital did not meet expectations and for any distress caused as a result. In order to examine your feedback more closely, would you kindly send your details to our Consumer Feedback Manager on SESLHD-TSH-Consumerfeedback@health.nsw.gov.au or should you wish to remain anonymous, perhaps you could confirm the ward and date of your admission so we may also address these concerns with the Nurse Unit Manager.

Thank you and best wishes

Renata Melan

Acting General Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Notsocleanpatient (the patient)

Thank you for responding.

The dates I was in Sutherland Hospital were 9 to 11 May.

I don't know where I was, I had surgery in Jara and then was nearby. I was in pain, on drugs and had no paperwork to say where I was:)

It took me around 24 hours to see how dirty it seemingly was, like to notice what I believe to be the green spew on the floor that I had been walking in. And yes, when I got home I had an infection and had to go to my GP within 12 hours to get treatment with antibiotics. I dont know how that happened and when I advised the Surgeon at a 4 week checkup they indicated that they were aware the hospital was not clean and told me that my infection was not from that..... I dont know how I got an infection in the hospital but I am certain that walking on dirty floors and using unclean toilets would not be helpful.

The patient in the bed next to the toilet told me they had not been cleaned in the 5 days that they were there. The patient was much sicker than me and I recall at one time screamed out to nurses saying they cannot use the toilet in that state. A nurse went in and did a clean.

I sound now like I am complaining, yep, when I was in there I was drugged and in pain so not in a space to make comment. Only after getting home I realized how not good I felt it was. Thanks for following up on this.

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