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Care Opinion

My daughter's trip to theatre

Posted By reticulumnh43

"My daughter's trip to theatre"

About: Wonthaggi Hospital / Theatre

(as a parent/guardian),

My daughter is special needs, vision and hearing impaired (perfect in my eyes) this was her first general anaesthetic away from the metro children's hospital. Pre op we were handed all the information, explained all the details and then on the day informed about everything from start to finish. Every staff member said hello to my daughter and introduced themselves to her (not just me) they made her feel special and important, engaged with her and explained what was going to happen. We were kept informed with the eta of theatre and I was allowed accompany her all the way. We were taken care of by the beautiful team in theatre, Julian, Stephanie, and Shainty. Our aneathestist Steve was calming and gentle and post operative the care from nurse Sue was just brilliant. 

I am very grateful for the care received today from the team. I am pleased to say that I feel we have a hospital just as good, if not better than the city right in in our community.

Thank you bass coast health 

Keep up the great work ! 

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Responses

Response from Christine Henderson, Executive Director of Clinical Services, Bass Coast Health 10 months ago
Christine Henderson
Executive Director of Clinical Services,
Bass Coast Health

Submitted on 9/06/2023 at 6:25 PM
Published on Care Opinion on 12/06/2023 at 8:57 AM

picture of Christine Henderson

Dear reticulumnh43,

Thank you so much for taking the time to post such great feedback for our theatre team.

The theatre team has done an awesome job of transitioning into their new state of the art space in our new build and during this challenging time it's great to hear such wonderful feedback for this team. Julian, Shainee, Stephanie and Sue are excellent theatre nurses and Steve is one of BCHs regular anaesthetists who provides great care to our patients. I know our staff feel privileged to deliver this level of care to our community. They will be thrilled to receive this care opinion post.

I hope your daughter is recovering well.

Kind regards,

Chris.

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