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Care Opinion

Breach of patient medical information

Posted By Remote Patient

"Breach of patient medical information"

About: Broome Health Campus / Emergency Department

(as a service user),

Hello

I write this using the WA care opinion website contact form.

Recently, I discovered a medical practitioner was seemingly the source of my medical information being freely given to someone else in Broome community, of which I live, without my consent.

This person and myself use BRAMS and Broome Regional Hospital for medical attention and care.

I would like to request a meeting with Broome ER department and certain specialist who I believe is currently based in Broome Hospital.

I believe a doctor in your establishment leaked my information to another patient/Broome resident.

As advised by this person via their biological parent.

I feel there was no doctor which I gave my consent to in Broome Regional Hospital to divulge to this other person my medical information.

Please advise me: ......

1) copy of the correspondence from me indicating such action be taken.

2) Broome regional hospital procedure from this point as to how my complaint is to be dealt with

More about:
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Responses

Response from James Sherriff, Operations Manager, Broome Hospital, WACHS Kimberley 10 months ago
James Sherriff
Operations Manager, Broome Hospital,
WACHS Kimberley

Submitted on 28/06/2023 at 9:11 AM
Published on Care Opinion at 9:11 AM

Dear Remote Patient,

Thank you for taking the time to share your feedback with Broome Hospital. I am so sorry to hear about what has happened and acknowledge the distress this has caused you. All of our patients are entitled to have their confidence upheld and I sincerely apologise that this was not your experience.

We take these matters very seriously and would value your time to meet and discuss this with you in further detail. Please could you get in contact with me so we can organise a time and day that is convenient for you. My name is James Sherriff and I am the Operations Manager at Broome Hospital. I can be contacted on 9194 2854 or via email james.sherriff@health.wa.gov.au.

I would like you to know that your story has been shared with staff at all of our sites across our region, in addition to our Code of Conduct, as a reminder of the importance of confidentiality when we are managing people's personal information.

Again, thank you for taking the time to share your experience with us. I hope to hear from you soon so we can investigate this serious matter further.

Best regards

James Sherriff

Operations Manager

Broome Hospital

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