"Teamwork"

Dear pilingshd69,

Thank you for taking the time to provide feedback on your experience at St George Hospital.

I was delighted to see that you found the care & treatment of a high standard. We are very fortunate to have dedicated people working at St George Hospital who are committed to working as a team to provide quality health care to the community at all times.

I was sorry to see that your experience in our reception area was not a positive one. Please be assured that your feedback has been forwarded to the Administration Services Manager to review our reception areas and any procedural changes that can be made to improve the patient experience will be implemented. I sincerely apologise that on this occasion we did not meet your expectations.

Once again, thank you for sharing your experience with us. Feedback on patient experiences assists us greatly as we continually strive to provide the highest level of service and patient care.

Kind Regards,

Ange Karooz

General Manager