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"The death of my spouse"

About: St George Hospital / Emergency Department

(as a relative),

I felt I was treated like sub human by staff because they could not seem to grasp the fact that me and my partner had been married for 18 years and lived in separate homes because we were both Disabled, (my partner from a brain injury and other mental health issues) and my Disability is a incomplete spinal cord injury and PTSD and anxiety disorder, ... my partner Died and no one bothered to notify me for two days even though I was on the next of kin and listed as their spouse.

I believe once they found out we both had a disability and was Aboriginal we were no longer a priority to be treated with dignity. In my opinion they had already determined to give my partner a destitute funeral and I am still fighting for a toxicology report the doctor said was not needed because I feel my partner might have overdosed on medication they were not to take unsupervised.

it has been  nigh mare, we are both middle aged this is why I think Aboriginal people don't live long in Australia, the unneeded stress we go through to care for our loved ones when in need or sick. I have never had to deal with anything like this before and it is shocking, i ended up in the hospital the same day they rang me because of shock, because I had been trying to ring my partner for 2 days and got no answer. I was going to report them as a missing persons and the hospital finally rang me at lunch 2 day after my partner died - I'm heartbroken and gutted and appalled at how I was treated and continue to get treated. 

On top of that I was told no one knew where my spouse’s body had been taken ,,,, I did receive the first formal email finally telling me what happened and it was a miscommunication as to where my spouse’s body had been moved to, but no one told me, so I was frantic thinking they had lost their body, I still do not have clarification their body has been kept untouched at this point so I can arrange proper funeral arrangements because the hospital declared my spouse was destitute without my confirmation in writing or their intent to do so in writing. I feel they have totally disregarded me as next of kin and spouse. I am totally blown away at how someone grieving can be treated this way. Just because we were disabled and on a pension and old does not mean we should be treated as less than human. No one should be traumatized like this regardless of cultural background, Aboriginal or not.

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Responses

Response from Angela Karooz, General Manager, St George Hospital 9 months ago
Angela Karooz
General Manager,
St George Hospital
Submitted on 10/07/2023 at 9:36 AM
Published on Care Opinion at 9:36 AM


Dear Elder64,

I extend my sincere condolences to you on the passing of your partner. I appreciate that this is a distressing time for you, and I am truly sorry to hear of your experience. I deeply regret that our communication has added to your distress and the profound impact this has had on you.

I sincerely thank you for sharing your experience at what is a very difficult time for you. I understand that our Aboriginal Liaison Officer and Head of Department - Social Work have been in contact with you. Please be assured that they will continue to provide every support to you.

Once again, I unreservedly apologise for any distress this experience has caused and am deeply sorry for the loss you have experienced.

Yours Sincerely,

Ange Karooz

General Manager

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Update posted by Elder64 (a relative)

Hi Ange,

My spouse died around 3 weeks ago at St George Hospital, I still do not know what I have to do to get a Death certificate so I can get their funeral in order. We had no Burial Insurance so I will have to go to Centrelink to obtain assistance with bereavement. Before I can get any type of assistance, I need the Death certificate from the Doctor or whomever they gave it to.

I will have to get a carer to take me to collect it .... maybe your staff could help me out there, instead of telling me they seemingly do not know how to type or take notes on files / cases. Or even put it in the post to me as a priority registered mail, in my opinion, if you are truly sorry and really want to help me out in this time of sorry business (cultural terminology for illness or death of a loved one), then I believe you would make arrangements to get me the documents I need to proceed with the funeral arrangements of my partner so I can finally have some sort of closure. As my mobility, due to my own disability (incomplete spinal cord injury), limits me to leave my home. Especially on road trips over 15 minutes as I get severely car sick. My details should be on file if someone has not erased them yet.

Response from Angela Karooz, General Manager, St George Hospital 9 months ago
Angela Karooz
General Manager,
St George Hospital
Submitted on 11/07/2023 at 8:48 PM
Published on Care Opinion on 12/07/2023 at 11:18 AM


Dear Elder64,

I appreciate that this is a very difficult time, and I deeply regret the distress this continues to cause you. I understand that our Head of Department, Social Work was able to continue to offer support to you in your recent conversations.

I acknowledge that the Death Certificate is important to your application to obtain bereavement support. I can assure you that our Head of Department, Social Work will continue to provide every support to you including guidance on the process of obtaining the death certificate.

Our commitment to maintaining confidentiality means that we are unable to provide specific details in this public forum however we welcome the opportunity to continue to assist you in any way possible.

Once again, I sincerely apologise for any distress this experience has caused and am deeply sorry for the loss you have experienced.

Yours Sincerely,

Ange Karooz

General Manager

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