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"Great care in regional WA"

About: Pemberton Hospital / Emergency Department

(as a parent/guardian),

My school aged daughter was ill with a winter cold (not COVID) for three days, but started to get better, and so we pushed on with a family holiday we had planned a year in advance from Perth to Pemberton in the forests of south west Western Australia.

However, on the 4 hour drive, I started to get unwell, and upon arrival at our farm stay accommodation, both myself and my daughter went to bed and didn't leave the property for a few days. With high temperatures and fever symptoms, we sought the local GP surgery; however they were closed and not taking patients, and directed us to the Pemberton hospital.

We arrived and were seen to within 30 seconds by the lovely Nurse Jo. Ove the following few hours, she took vitals and administered correct doses of paracetamol and neurophen to my daughter (who had been vomiting then taking medicines), arranged several telehealth consults back to doctors in Perth. We where in the ED about 5 hours, during which time it was quiet with only 2 other patients. Jo kept spirits high, was reassuring, calming, and engaging and lovely with our daughter, buoying her spirits and keeping her focused on taking the medication.

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Responses

Response from Kathy Smith, Clinical Nurse Manager, Pemberton Hospital, WACHS South West 9 months ago
Kathy Smith
Clinical Nurse Manager, Pemberton Hospital,
WACHS South West
Submitted on 11/07/2023 at 11:19 AM
Published on Care Opinion at 11:40 AM


Dear beidhe45,

Thankyou for taking the time to pass on your experience at Pemberton Hospital.

I am sorry to hear that both you and your daughter were unwell.

Pemberton is a lovely area for a holiday.

The staff at Pemberton all strive to deliver high quality patient centred care and I am glad that you both felt very supported and cared for during a very stressful time for you both.

I hope you have both recovered and enjoyed the remainder of your time in Pemberton.

I will pass on your feedback to all the staff and I'm sure it will make their day.

Once again thankyou for your lovely positive feedback.

Kind regards,

Kathy Smith

Clinical Nurse Manager

Pemberton Northcliffe Health Service

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