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"Wisdom teeth removal"

About: Margaret River Hospital

(as the patient),

Nurses and staff were all kind and helpful. The dentist and anaesthetist were also professional.

However I found the experience very unorganised and left feeling like there is a lot that needs to be improved for a comfortable experience. 

I was postponed a month because I believe the hospital and dentist combined ran out of time to remove my teeth after I had sat in a hospital bed for 5+ hours and already used resources such as needles, socks, a drip and more.

When I arrived recently to my new appointment, all dental equipment had not arrived, the nurses discussed loudly about how it was not their fault, however this is something which I feel should be organised before the patients arrive for surgery. They had to source these from another hospital last minute.

I was also guaranteed to be first on the day due to missing out last time however when I arrived I realised I was not first on the list. I felt this was misleading but not a big deal in the end.

Finally when I went in 5 hours after arriving the surgery went well and all nurses and staff were great.

I am not passing blame on anyone in specific, however I found the organisation was very poor in my experience and left me feeling frustrated and slightly uneasy. 

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Responses

Response from Marie Tweedie, Director of Nursing - Health Service Manager, Leeuwin, WACHS SW 9 months ago
We are preparing to make a change
Marie Tweedie
Director of Nursing - Health Service Manager, Leeuwin,
WACHS SW
Submitted on 7/07/2023 at 1:27 PM
Published on Care Opinion at 2:50 PM


Dear Anon12345,

Thank you for sharing your story on Care Opinion.

I am very sorry that you had an extended wait time and a previous cancellation.

Unfortunately, Margaret River hospital does not own dental instruments, we borrow them from Busselton health Campus where they get sterilised and sent down to us for our lists.

On this occasion there was a mis communication, and the instruments were not sent.

I am looking into a more coordinated approach to our management of these lists to ensure that this does not occur in the future.

Kind regards

Marie Tweedie

Director of Nursing - Health Service Manager

Leeuwin

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Response from Marie Tweedie, Director of Nursing - Health Service Manager, Leeuwin, WACHS SW 8 months ago
We have made a change
Marie Tweedie
Director of Nursing - Health Service Manager, Leeuwin,
WACHS SW
Submitted on 31/08/2023 at 6:12 PM
Published on Care Opinion on 1/09/2023 at 10:55 AM


Dear Anon12345,

I wanted to reach out to let you know that in the time since you shared your experience on Care Opinion, we have improved our processes and communication between our teams to ensure a smoother experience for all.

Thank you for taking the time to share as it helped us find a way to improve our service.

Kind regards

Marie Tweedie

Director of Nursing - Health Service Manager

Leeuwin

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