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Care Opinion

Oncology care for our Mum

Posted By nashirakm78

"Oncology care for our Mum"

About: Prince of Wales Hospital / ASB 4N - Haematology and Oncology Ward

(as a relative),

Our Mum came to Prince of Wales (previously being treated through another Sydney hospital) for care at the end stages of her rare and aggressive cancer. The oncology team at the Prince of Wales provided Mum with with more integrative care and support in her first day than she has received in the prior 18 months. The nursing staff were not only ensuring that Mum was well looked after and pain free, they were on hand to answer any concerns and questions we had, of which there were many. Our Dad was at another Sydney hospital being treated for brain cancer complications. The Palliative care and nursing team at Prince of Wales went above and beyond to have our Dad transported across to see Mum so that we didn’t need to leave her and Dad could be there with us.

We never felt alone in this journey once we part of the Prince of Wales family. We will never forget what they did for Mum and our family, with our last few days with her being calm and pain free which has provided us with comfort during our intense grief.

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Responses

Response from Inge Vuuregge, NCSR Nursing & Operations Co-Director, Executive, Prince of Wales Hospital 9 months ago
Inge Vuuregge
NCSR Nursing & Operations Co-Director, Executive,
Prince of Wales Hospital

Senior Nurse Manager

Submitted on 13/07/2023 at 9:53 AM
Published on Care Opinion at 10:21 AM

Dear nashirakm78,

Thank you for taking the time under these difficult circumstances for your family to share with us your recent experience in our hospital. We are very grateful for your kind words of recognition of all our clinical staff who were involved in your mother’s care and that your father was able to be by her side. We appreciate you taking the time to reflect and share with us your observations of the high care standards you were given. We always encourage our staff to provide the highest standards of excellence and your experience is a great testament that we are providing compassionate and empathetic care to all our patients and their families.

We appreciate to read how impressed you were with your experience and how grateful you are for the staff's dedication and professionalism. We will make sure that your kind words of gratitude and appreciation are shared with the Oncology and Palliative care teams at the Prince of Wales Hospital.

I am so sorry for your loss and please accept our sincere condolences for the loss of your mother, May She Rest in Peace.

Kindest regards,

Inge

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