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Thankful for fast and kind nurses

Posted By avocetme87

"Thankful for fast and kind nurses"

About: Kerang Hospital / Urgent Care Centre

(as the patient),

On a recent evening, after speaking with a Nurse On Call nurse, it was recommended that I go to the Kerang Hospital as I had left arm pain and chest pain, which I thought maybe anxiety, but thought it best to have it checked.

I was quickly looked after by two kind and efficient nurses who connected me to the blood pressure and ECG machines, and did all the things they needed to do to check my heart.

All the tests came back clear, which was a huge relief, which my now lowered BP clearly indicated!

The nurses contacted a 'Doctor on call' service and a warm, kind and thoughtful doctor appeared on an iPad in front of me, calmly taking me through the results of all the tests and following it all up with a letter. The letter was sent to KDH five minutes later and I received a copy that night.

All in all, I can't thank the two KDH nurses and the on call doctor enough for their kindness, care and abilities. I was able to go home and rest, knowing all was well.

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Responses

Response from Claire Fletcher, Acute Nurse Unit Manager , Acute Services, Kerang District health 9 months ago
Claire Fletcher
Acute Nurse Unit Manager , Acute Services,
Kerang District health

Submitted on 21/07/2023 at 12:55 PM
Published on Care Opinion at 1:03 PM

Dear avocetme87,

Thank you for giving your time to post your feedback about our service.

At KDH we are very proud of our caring nursing staff and the excellent level of care they provide for our patients. Our nursing staff are highly skilled, and are able to assess and investigate symptoms while awaiting further orders from the medical team via telehealth.

It is always best to get any chest pain investigated - I'm so pleased to hear that all of your results have come back clear.

I hope that you have managed to rest up and look forward to seeing you as a visitor next time.

Regards,

Claire

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Response from Kellie Byron-Gray, Chief Executive Officer, Kerang District Health 9 months ago
Kellie Byron-Gray
Chief Executive Officer,
Kerang District Health

Submitted on 21/07/2023 at 4:50 PM
Published on Care Opinion at 4:51 PM

picture of Kellie Byron-Gray

Dear avocetme87,

Thank you for taking the time to provide feedback to KDH and the Acute nursing staff.

Nurse on Call is a fantastic system so it is important to acknowledge the value this service brings to a person needing guidance with their health needs.

Our clinical team are skilled, caring professionals who have the patient's best interest at heart. It is lovely to get this feedback and to provide well-deserved recognition to our staff for a job well done.

Wishing you all the best,

Kellie

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