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Care Opinion

Breaking my ankle

Posted By omegahb38

"Breaking my ankle"

About: Kalgoorlie Health Campus / Emergency Department St John Ambulance WA

(as the patient),

My journey commenced with breaking my ankle, this changed the course of my day and the weeks to come. So I was not happy about that and the pain was excruciating.

The ambulance team were so professional and helpful. I was brought to ED and the Dr Marcus plus nursing team Tanika and Fiona were superb with assisting me. I spent a week on surgical ward, and this is where I wish to compliment the nursing staff and the orthopaedic medical staff, Mr Ian and then Mr Stephens. Their professionalism and care were of the highest standards. They kept me informed regularly. I was treated so well, everyone was pleasant. The PSAs were terrific and friendly. The menu lady who came around daily was a delight, therefore I would like to thank them very much for taking such great care of me.

.

Staff attitude

Staff attitude


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Responses

Response from Alicia Michalanney, A/Director, Kalgoorlie Health Campus, WA Country Health Service 9 months ago
Alicia Michalanney
A/Director, Kalgoorlie Health Campus,
WA Country Health Service

Leader of the teams and services at the Kalgoorlie Health Campus

Submitted on 2/08/2023 at 1:38 PM
Published on Care Opinion at 2:03 PM

picture of Alicia Michalanney

Dear omegahb38,

Thanks so much for taking the time to tell us your story about the care you received at Kalgoorlie Health Campus. We have made a point of passing on your feedback to all the team members and roles you mentioned.

I am always particularly pleased to hear that patients have been kept informed and involved in their care plans.

I hope that you are now recovering well and that your pain is well controlled.

If you would like to provide any more feedback or need anything else to support you to access any follow up care please don’t hesitate to reach our to me on 9080 5817 or email adminpa@health.wa.gov.au.

Kindest regards,

Alicia

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