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Sending new bills 7 months after visit

Posted By herculesss85

"Sending new bills 7 months after visit"

About: Canberra Hospital / Emergency Department

(as a carer),

Really disappointed in the way I understand billing is done. My parent had to visit the ED late last year and had the nurse + doctor take good care of them. After sending the bills within a month and getting the claims settled, they have sent another bill after several months! My parent had left the country 6 months back and the OVHC isn’t valid anymore. I feel, how do they expect the bill to be paid when they send something several months after? Quite a harrowing experience.

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Responses

Response from Care Opinion Australia, Care Opinion Australia 8 months ago
Care Opinion Australia
Care Opinion Australia

Submitted on 24/08/2023 at 1:01 PM
Published on Care Opinion at 1:02 PM

The following response has been published by Care Opinion Australia on behalf of Canberra Hospital and Health Services:

Dear hurculesss85,

Thank you for sharing your situation regarding a late incoming bill from Canberra Hospital. We understand the stress this may be causing, and we are here to help and work with you to resolve your concerns.

As Care Opinion is anonymous, we can’t investigate your specific situation. If you contact our Patients Account Team by calling (02) 6207 6131 and selecting ‘option 2’ or emailing CHSBilling@act.gov.au, we can to discuss your matter and options available to you, and find out why it took so long for this charge to be raised.

Thank you also for your feedback about your parent’s positive experience with the team in our Emergency Department. Our team works hard to provide great care and hearing feedback like this is really important to them.

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